Refund policy

All sales are final. We do not offer refunds or returns for change of mind, incorrect selection, special orders or any reason other than a faulty item. 

Faulty Items

If you believe your item is faulty, please contact us within a reasonable time of receiving your order with details of the issue and supporting evidence (such as photos).

Faulty items must be returned to us for inspection. Once received, the item will be assessed to determine whether the fault is due to a manufacturing defect.

• If the item is confirmed to be faulty, an appropriate remedy will be offered in accordance with applicable consumer laws.

• If, upon inspection, the item is found not to be faulty or the damage is determined to be caused by customer misuse, wear and tear, or improper care, no refund or return will be issued.

Condition of Returned Items

Returned items must be sent back in the condition they were received. We reserve the right to refuse any return that does not meet this requirement.

Final Decision

All decisions regarding faults, refunds, or returns are made at our discretion following inspection.