Shipping policy

Shipping Policy

Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1-3 business days (excluding weekends and public holidays). Once your order has been processed, it will be dispatched as soon as possible.

Please note that processing times may vary during busy periods, sales, or holidays.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout and vary depending on your location and selected shipping method.

Estimated delivery times are provided as a guide only and begin once your order has been dispatched. We are not responsible for delays caused by postal carriers, customs clearance, or unforeseen circumstances beyond our control.

Tracking

Where available, tracking information will be provided once your order has been shipped. It is the customer’s responsibility to monitor tracking updates.

Incorrect Address

Please ensure all shipping details are correct at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Delayed Parcels

Once an order has been dispatched, responsibility for delivery lies with the shipping carrier. If your parcel is delayed or missing, please contact the carrier directly using the tracking information provided. We will assist where possible but cannot guarantee replacement or refund for lost parcels.

International Shipping

We do not offer international shipping at this time. 

Contact

If you have any questions regarding shipping, please contact us before placing your order.